A customer-designed savings app
One of our Lead User Experience Designers worked in close collaboration with key stakeholders to bring world-leading UX expertise to bear in shaping the app design and meeting Solutions’ objectives. The design of the app was further informed by a series of user lab workshops. As the app design took shape, we worked with Solutions to formulate the technical strategy, agreeing on cross-platform technology that would deliver a first-class, consistent user experience across iOS and Android, with a common code base.
With the design and technical strategy approved, our Development team got to work from its base at our Newcastle HQ, collaborating throughout the rapid agile delivery phase with the client’s technical stakeholders to ensure compliance within the tightly regulated financial environment. This is extremely familiar territory for us; Scott Logic has always worked with financial services clients.
The team worked towards a first major release that provided savers with access to their accounts, balances, recent transactions and product information across all accounts. Following initial registration, the app is accessed via streamlined login using biometrics (e.g. fingerprint or face) or a specific PIN code. As a white-label product, the app’s interface is configurable to meet clients’ branding needs, offering the ability to change the layout of account information, not simply brand colours and logos.
The app’s Beta release for the Society experienced no operational issues and received outstanding customer feedback, including, “It feels very clean and fast. I'd say the design is better than other banking apps I've used[...] Does exactly what I need it to do!” (PlayStore).
Delivery uninterrupted by COVID
At Scott Logic, remote working is in our DNA – it’s been at the core of our delivery strategy from day one. It came into its own when the COVID-19 Lockdown was implemented during the development of the app’s transaction features. The development team transitioned seamlessly from our Newcastle office to working from home. Communication and ways of working with the Solutions were unaffected, and in some ways enhanced, by the changed circumstances and delivery stayed on course.