Delivering immediate value
Scott Logic organised intensive two-day workshops with each team, which maintained a strong focus without consuming too much of the team’s time. These workshops encouraged the team to share their thoughts about DevOps and the challenges that stood in the way. The open, relaxed atmosphere empowered teams to confidently discuss shortfalls and suggest improvements.
These workshops were followed by a coaching day, in which teams participated in a frank round-table discussion about DevOps principles.
When it came to DevOps, different teams had achieved different measures of success. Using ideas gathered from earlier sessions, Scott Logic formulated a team exercise that identified important goals, and plotted realistic and achievable improvements that would bring those aims closer to reality.
The exercise was based on the GROW coaching model, and provoked considerable discussion about key topics. These included cross-team communication, process-led concepts such as automation and monitoring, and the integration of support within the model. These conversations weeded out the root causes of the cultural divisions within the teams.
Scott Logic suggested ways to fix bottlenecks in areas such as testing, automation and deployment through wider discussion, and helped teams identify measurable items for improvement.
Through a structured and open discussion, Scott Logic coached each team to confront their most fundamental cultural concerns. It also left them with a solid model that would help them improve their performance, and build a more cohesive culture of collaboration and communication.