Unlocking more value from data
Always seeking new ways to improve customer service and satisfaction, Parkdean Resorts is enthusiastic about unlocking more value from its data. Its aim is to enhance data-driven decision-making, such as providing park managers with greater insight into what’s happening at their resorts, and facilitating efficient staff resource management across everything from the contact centre to the bars to the cleaners.
Parkdean Resorts had shortlisted two business intelligence platforms with associated insight products, and asked Scott Logic to provide independent, expert validation of which solution was best suited to achieving its business objectives. With the technology selection made, Parkdean Resorts called upon our data engineering expertise to implement the new platform while also enhancing its in-house capability.